OUR CUSTOMERS NEED TO KNOW THAT SUPPORT IS AVAILABLE WHEN THEY NEED IT. TO THIS END, WE OFFER SERVICE LEVEL AGREEMENTS, THIS ENSURES THAT WE HAVE THE RESOURCES IN PLACE
WHEN NEEDED.
Telephone Support
We provide a 24 -7 telephone support line to our SLA customers. We create site folders on our server with photographs, electrical drawing, manuals and software, this allows us to assist onsite maintenance engineers to pinpoint faults as quickly as possible.
Remote Access
We use remote access extensively to support our customers. Using a variety of technologies, such as VPN and 3G to monitor PLCs and help diagnose problems.
Emergency Onsite Assistance
If telephone and online support fails, our support agreements outline our target response times. We will endeavor to get an engineer on site within an agreed timeframe, to get systems up and running as quickly as possible.
End User Support
Rockwell (Allen Bradley)
We are licensed use the complete suite of Rockwell software and have 24-7 access to their technical support team.
Siemens
We have extensive experience with the Siemen range of automation products and software and have successfully completed several projects.
Mitsubishi
Completed several projects using the Mitsubishi platform.
Wonderwear Intouch
Certified application developers.